Our fees reflect the fact we run a modern, up-to-date practice that provides high-quality treatment and care provided by staff that are highly-trained and knowledgeable about the latest available techniques and treatments. We also meet all national regulations required of us.
A full breakdown of costs will be provided at your consultation. Payment is required for treatment that has been provided on that day.
Need some more advice? Call 01604 880293 or email us today
If you are still not sure whether our practice is right for you, why not drop in so we can show you around and introduce you to the team.
Cross infection control prevents the spreading of infectious diseases from client to client, clients to staff and staff to clients. We use the latest sterilising equipment and staff follow a strict cross infection control protocol to protect you. Our separate Specialist Decontamination Room was specifically designed for the highest levels of cross infection control.
Our Cross Infection Control Priorities:
Effective hand washing
Using protective barriers
Managing healthcare waste
Correct handling and disposal of needles and sharps
Cleaning and decontamination of work surfaces
Effective cleaning, decontamination, and sterilisation of equipment
Use of appropriate disinfectants
Correct storage of sterile instruments and equipment
Appropriate use of barriers including gloves, bibs, face masks, protective clothing, and eye protection. Your therapist will wear a new set of disposable gloves for
every client, and a disposable mask during any necessary procedure.
Needle stick injury policy
Monitoring staff immunisations and vaccinations
Maintaining a safe environment including ventilation
It is our aim at Brixworth Laser and Skincare, Northampton to always have satisfied clients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against clients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
Maxine Lewis is the Complaints Manager and will be your personal contact to assist you with any complaints.
If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint.
If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you.
We always welcome your feedback, comments, suggestions, and complaints.